Refund policy

You are like family to us. If your product is damaged, we will exchange it for you at our expense, if:

You notify us within 7 days of your purchase; The product is in its original packaging; The product is unused and in the same condition in which you received it.

If your product is in tip-top condition but you have changed your mind, or you want a different size or colour – then we meet you halfway. You will have to return or deliver the product to us at your own expense. We will return the product at our expense. Furthermore, the same conditions apply, namely that you must notify us within 7 days of your purchase and the product must be in its original condition.

If you do not want to exchange the product, you will be requested to return the product to De Afrikander Handelshuis at your own expense. Once the product is received and the product is unused, your payment will be refunded to you via EFT.

For international orders, all return or replacement fees are the responsibility of the customer.